Shipping
DOMESTIC
We use SDA to ship our domestic orders and our glad are glad to say that at the moment they are not experiencing delays.
INTERNATIONAL
We use SDA, TNT and UPS to ship our international orders. Some countries are experiencing international delivery delays due to flight cancellations and government restrictions. Please allow for shipping delays to countries currently impacted by Government lockdowns.
Your patience is appreciated.
Yes, we ship all over the world. Shipping costs might apply, and will be added at checkout. We run discounts and promotions all year, so subscribe to our newsletter and stay tuned for exclusive deals.
Please contact us if you don't see your preferred shipping country listed at checkout.
It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We do everything we can to ensure your order is dispatched as quickly as possible - and once it has left our Milan warehouse you will be sent a tracking number so you are able to get excited waiting for your Chic-a-boo.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns + Exchanges
We know you are going to love your new bag - but we understand sometimes we change our mind.
If you do need to return an order, we’re happy to help. Just follow directly the steps listed down here and we’ll take you through the process.
RETURNS
If you wish to return your purchase because you have changed your mind, please process your return by clicking the link down below within 14 days of physically receiving your order. If 14 days have passed since you received your bag, unfortunately, we will not offer a refund or exchange. Chic-a-boo is not responsible for shipping costs that may occur regarding the return of a product. The customer will be responsible for the return shipping cost.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition or package is considered damaged and cannot be valid for an exchange or refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 business days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. we will only offer a refund if the item is damaged. In that case, a store credit (valid for 6 months) for the sale value of the item can be provided.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chic-a-boo.com with the number of your order, accompanied by a photo of the damaged product.
Cancellations (if applicable)
Unfortunately, we are unable to cancel or make amendments to an order after it has been placed.
More info can be found here: https://chic-a-boo.com/pages/shipping-returns
Other
You can contact us through our contact page! We will be happy to assist you.