We use SDA to ship our domestic orders and our glad are glad to say that at the moment they are not experiencing delays.
We use DHL and SDA to ship our international orders. Some countries are experiencing international delivery delays due to flight cancellations and government restrictions. Please allow for shipping delays to countries currently impacted by Government lockdowns.
Your patience is appreciated.
We ship to the majority of countries worldwide.
We have free shipping for all orders above 70 EUR.
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.
If you live in Europe, the shipping may take 3-10 business days. However, if you live across the ocean (the USA or Canada), it may take 7-18 business days for the parcel to reach you. Please keep in mind that times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay during such period.
We do everything we can to ensure your order is dispatched as quickly as possible - and once it has left our Milan warehouse you will be sent a tracking number so you are able to get excited waiting for your Chic-a-boo.
Returns + Exchanges
We know you are going to love your new bag - but we understand sometimes we change our mind. Simply contact us with a reason for your return, and we will be happy to help.
Here is our return policy, where you will find all the cases when we accept returns.
Unfortunately we are unable to cancel or make amendments to an order after it has been placed.